Terms & Conditions

These terms and conditions apply to goods and services supplied to you – including your use of www.laurapope.co.uk (“our Website”) – by us, Laura Pope Food (“us”, “we”, “our”), who operates The Dorset Kitchen.

You should read, and ensure persons that you book into a cooking class are aware of and read, these Terms & Conditions carefully before requesting our goods and services (e.g. booking a cooking class, or buying a voucher) as they set out your rights and the conditions on which we make those goods and services available to you. By requesting or using our goods and services, or otherwise indicating your consent, you agree to enter into a contract with us and be bound by these Terms & Conditions. Please carefully check the details of any order and correct any errors before you place it.

You should also read, and ensure persons that you book into a cooking class are aware of and read, our Privacy Policy and Cookies Policy (to find out what kind of information we collect about you, how we use and safeguard such information and your rights and choices in relation to this), Terms for Competitions (if you are entering into a competition/prize promotion – these will also be available on our promotional posts about that competition/prize promotion), our Terms for Contributions if you are submitting content to us (e.g. as part of a competition/prize promotion), and any other terms that we notify you apply at the time such as terms and conditions applicable to offers and promotions. We reserve the right to cancel offers or promotions at any time and they are always subject to availability. If you have any questions, please get in touch with us as via the ‘Contact’ page.

By booking a cookery class with Laura Pope, you agree that:

  • You have permission to act on another person’s behalf when you provide their personal information to us, and register them for a cooking class, and that you and any other persons registered for the cooking class have read and understood our Privacy Policy.
  • You will arrive at the scheduled start time of your class. Due to the importance of starting and continuing the class on time for all participants, we cannot wait for persons who arrive after the scheduled start time to start the scheduled cooking class. No refunds will be given to late arrivals or no-shows.
  • You will not attend if you have been unwell within the 48 hours before your class. This is to protect all of our customers and staff as illnesses can be spread through food and close contact. Please note that our cancellation and rescheduling policy (below) will still apply if you are unwell as per those terms and conditions below, therefore, we suggest that you send someone in your place.
  • You may be refused admission or asked to leave a class if we suspect that you are under the influence of alcohol or an illicit substance, are unwell or are engaging in inappropriate behaviour. No refunds or rescheduling will be offered in those circumstances.
  • You will follow all our hygiene and safety instructions and procedures. You acknowledge, however, that whilst we will suggest health and safety measures, it is impossible for us to safeguard your health and safety at all times. You understand and agree that you are ultimately responsible for your own health and safety and that there is an element of risk inherent in participating in a cooking class.
  • You and your guests may be photographed and/or filmed during your class. Laura Pope may use your name and any photographs and/or recordings featuring you, and may cut, edit and adapt the same as necessary, in our cookery school, on our Website, on social media channels associated with Laura Pope and The Dorset Kitchen, on websites and social media channels operated by Laura Pope, or in our marketing and promotions. If you want further information about how we use your personal data, please refer to our Privacy Policy.
  • You will indemnify and hold us and our employees harmless from all claims, damages, liabilities and causes of action which may arise as a result of:
    • your preparation, storage, re-heating and consumption of food after your class;
    • any loss of personal property whilst on our premises;
    • any injuries or damages you sustain or, or that your guest or anyone affiliated with or connected with you, may sustain in connection with or resulting directly or indirectly from your or your guest’s, or affiliated or connected person’s, involvement in our cooking classes.
  • Our liability to you shall not exceed the total price charged for any classes you have paid for.
  • Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence or any other losses which cannot be excluded or limited by applicable law (such as relating to the protection of your personal information).
  • We do not permit children under the age of 16 to attend cooking classes.
  • Only paying guests are permitted to be in the cookery school premises whilst classes are in progress or are permitted to view and/or hear online cooking classes.
  • Alcohol will only be served to those who are 18 and over. Proof of age will be required for all persons that attend our adult classes. You must consume any alcohol offered responsibly. You must ensure that any persons under 18 attending with you do not consume alcohol.
  • Any participant in a cooking class is welcome to send another person in their place as long as you inform us by calling or emailing us (via the ‘Contact us’ page) at least 1 business day prior to the class of that person’s name, allergies, dietary requirements and any other special requirements (for example, access needs), and that person has read and consented to these Terms and Conditions and our Privacy Policy.
  • Nothing in these terms and conditions is intended to affect your legal rights under the Consumer Rights Act 2015.

Bookings and cancellations for public classes and individuals:

  • If you need to cancel or reschedule a booking you must do this by emailing us (by email to laura@laurapope.co.uk or via the ‘Contact’ page) at least 7 days before the date of your class and you will be given a full refund for the cooking class. We are sorry that we will be unable to refund or reschedule a cooking class with less than 7 days’ notice.

Bookings and cancellations for private group events:

  • A minimum charge and number of participants applies to all group bookings for a private event and you will be charged the minimum charge even if the number of people you have falls below the minimum group size. The minimum charge and number of participants depends on the class booked and you will be advised about this minimum charge amount at the time of booking.
  • Payment in full is required at the time of booking. Payment may be made via credit/debit card, bank transfer or by BACS only.
  • If you reduce the number of participants – subject to the minimum private group charge amount mentioned above which must be paid and cannot be refunded – our refund policy is as follows:
    • If you give us 14 days or more notice prior to the date of the cookery class booked, we will refund 100% of the amount you paid for participants that are no longer attending.
    • If you give us less than 14 days’ notice and at least 72 hours notice, we will refund 50% of the amount you paid for the participants that are no longer attending.
    • If you give us less than 72 hours’ notice we are unfortunately unable to offer any refunds.
  • In the event that you cancel your booking in full, our refund policy is as follows:
    • If you give us 6 weeks’ or more notice prior to the booking date, we will refund 100% of your payment.
    • If you give us less than 6 weeks’ notice and at least 4 or more weeks’ notice prior to the booking time, we will refund 50% of your payment.
    • If you give us less than 4 weeks’ notice we are unable to offer any refunds.
  • You may request to increase the number of participants by contacting us by email or phone at least 2 weeks prior to the booking date, in which case we will do our best to accommodate you, however any increase to the class size is entirely at our discretion. In the event that we agree to increase the number of participants, you must pay the additional cost per participant immediately.
  • Final numbers and dietary requirements for your class must be confirmed no later than 2 weeks prior to the start time of the cookery class in order to give us enough time to pre-order the necessary ingredients, staff and planning.

Food Allergy Policy

  • Ingredients may contain or have been manufactured/prepared on shared equipment with wheat, dairy, eggs, nuts, fish, soya and shellfish and other allergens.
  • You must inform us of any dietary requirements and allergies that you and any other participants have at the time of booking and confirm those when you arrive for your cooking class. Where a person attends in replacement of another person, you must notify us in advance.
  • We will ensure not to include the ingredients you are allergic to in any food you are given; however, whether you attend an in-person class or online class, you are ultimately also responsible for avoiding allergens and ensuring your guests avoid allergens.
  • You alone are responsible, and we accept no responsibility, for ensuring that allergy and dietary requirements are looked after for anyone who consumes any food you take home from a cookery class.

Terms and conditions for vouchers for cooking classes

  • Vouchers for online and in-person cooking classes are available for purchase online from our Website, or you can email laura@laurapope.co.uk or contact us via the ‘Contact’ page on the website.
  • If you have any queries regarding your voucher balance or expiry date you can email laura@laurapope.co.uk or contact us via the ‘Contact’ page on the website.
  • The receipt and voucher will be delivered to the recipient by email within 24 hours of placing the order. If you do not receive that email within this time, please check your spam/junk mail folder and then contact us as described below under the ‘Contact’ page.
  • The voucher will expire 12 months from the date of purchase. Please keep your receipt as proof of purchase in case of any queries. We cannot accept responsibility for lost or stolen voucher codes.
  • The gift voucher is only valid for The Dorset Kitchen.
  • The gift voucher may not be exchanged for cash.
  • If the class purchased totals less than the value of the voucher amount, any balance will remain on the voucher and can be redeemed on our cooking classes. We cannot provide change for partly redeemed vouchers in the form of currency or credit or debit cards.
  • To redeem a voucher, quote the code when booking a class via email to laura@laurapope.co.uk.
  • You may cancel a voucher within 14 days of purchasing it by contacting us (see ‘Contact’) in accordance with your statutory rights. Provided you have contacted us within 14 days of purchasing your voucher, we will refund the value of the voucher to you provided that it has not yet been used to book a class that is due to happen before you have contacted us to cancel your voucher or purchased goods from our Website or at The Dorset Kitchen. In these cases you will only refund the remaining value of the voucher to you i.e. less the class. The refund will be paid to your original payment method within 14 days after you inform us of that cancellation.

General terms about using our products and services

  • When using our products and services (including our Website and all the content on it which we own or licence), you agree that you will not:
    • do anything illegal or infringe our own or other people’s rights. If you want to use any of our content and intellectual property (including our trademarks, logos, recipes or other content), you need our (or our Licensor’s) permission which you can request here but we may not be able to grant you depending on the circumstances. Without such permission you may not record, photograph copy, reproduce, download, store (including on any other website), distribute, transmit, broadcast, commercially exploit or modify in any way any of our content, classes and intellectual property, or permit or assist anyone else to do the same. For example, you must not charge others for our goods or services and you must not record, photograph or reproduce our recipes or cooking classes. Any recipes or other material we give to you is for your private domestic use only.
    • reduce the use and enjoyment of our services by anyone else including (but not limited to) doing anything which is libellous (damages the reputation of someone), breaches anyone’s privacy, or which may harass, cause real distress or inconvenience to any person.
    • impersonate any person or entity or misrepresent your connection or affiliation with a person or entity, or otherwise solicit, collect or store (or attempt to solicit, collect or store) personal information about other users or our products and services.
    • reformat or frame any portion of the web pages that are part of the Website.
    • copy or modify the HTML code used to generate web pages on the Website.
    • use any device, software, or procedure that disrupts, interferes or attempts to disrupt or interfere with the Website, the networks or servers we us.
    • take any action that imposes, or may impose in our sole discretion, an unreasonable or disproportionately large load on our IT infrastructure on our Website.
    • modify, adapt, translate or reverse engineer any portion of the Website.
    • disclose to any third party any information identified as confidential, or which ought to be regarded as confidential, about the business of us and our affiliates.

Accuracy of information and availability of our Website

  • While we try to make sure that our Website is accurate, up-to-date, free from bugs and always available for you to use without any interruptions, we can’t promise that it always will be. We also can’t promise that our Website will be fit or suitable for any purpose. If you rely on any of the information on our Website, it’s at your own risk. While we hope never to do so, we can suspend or terminate operation of the Site at any time as we see fit.
  • Our content (including content provided to you in our cooking classes and on our Website) is provided for your enjoyment only and to inform you about our, and our affiliates’, products, news, features, services and other websites that may be of interest. None of it is nutritional, technical, financial or legal advice or any other type of advice and you shouldn’t rely on it for any purposes.
  • Our Website may contain hyperlinks or references to third party websites. These hyperlinks or references are provided for your convenience only; we have no control over third party websites, accept no legal responsibility for any content or information contained in them, and a hyperlink or reference does not mean we are endorsing that third party’s website, products or services. If you use a third party website you are subject to the terms and conditions of that site. Each individual advertiser is solely responsible for the content of its advertising material on our Website. We accept no responsibility for individual advertisers’ content, including, without limitation, any error, omission or inaccuracy.

Limitation on our liability

  • Except for any legal responsibility that we cannot exclude under law (such as for death or personal injury), we are not legally responsible for any:
    • losses that:
    • were not foreseeable to you and us when these Terms were formed (which means any losses that neither you nor us could reasonably anticipate when the Terms were entered into); or
    • that were not caused by any breach on our part
    • business losses;
    • indirect and/or consequential losses; and
    • losses to non-consumers of our products and services.
  • No one other than you and us has any right to enforce any of these Terms.

Changes to these Terms

  • These Terms were last updated on 7 July 2023. We may vary these Terms from time to time without advance notice except we will obtain your consent prior to you obtaining our products and services where required by law.
  • Our updated terms will be displayed on our Website and you agree to be bound by the updated version.
  • We will file each version of our Terms but will not display outdated terms on our Site so you should keep your own copy when you contract with us

Contact us

  • Should you need to contact us, if you have any questions about these Terms and Conditions, complaints or would like these Terms and Conditions in another format (e.g. audio, large print, braille), you can:
    • Contact us via our Website here.
    • Call us on 07747603020.
    • Email us at laura@laurapope.co.uk.
  • When submitting enquiries to us you should not include any sensitive personal information, patentable ideas or patent applications, advertising or marketing suggestions, prototypes or any other information that you regard as confidential, commercially sensitive or valuable. If you do submit any such information to us (other than sensitive personal data), you agree that we may use it as we see reasonably fit on a free-of-charge basis, will not be legally responsible for keeping it confidential and will not be legally responsible to you or anybody else for any use of it.
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